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Requesting a Meeting

As a customer, you have the ability to request a new appointment or immediate support, which will initiate interaction with an agent.

How to request a new meeting?

  1. Navigate to the URL provided by customer support or find it on the customer support page.
  2. Input the necessary personal information: National ID, Account Number, Account Type, Name, Age, Mobile, Email, and City.
  3. Choose the type of meeting you want. There are two options: 'Appointment', which enables you to select a custom date and time, or 'Immediate Support', which is for requesting a meeting now.
  4. Click 'Book Appointment' to begin the meeting request process.
  5. A pop-up will appear containing the link to your meeting.
  6. If you selected immediate support, you can copy and paste the link into a new browser tab to start a meeting with an agent.

Tip

If you requested a meeting, an email containing the meeting link and your details will be sent to you.

Requesting a Meeting