Testing Your Microphone & Camera

This feature allows you to test your camera and microphone before interacting with customers, ensuring that your computer's microphone and camera are working properly.

Caution

Please ensure your computer has an integrated or built-in camera and microphone to use Globitel Connect. Without these, you won't be able to receive interactions.

Test my Microphone

Tip

The system selects the built-in microphone by default. You can click the "Test" button to start testing this microphone.

To test external microphone, follow these steps:

Connect your microphone to your computer.
Click on the drop-down list next to the microphone icon in the profile panel.
Select the custom microphone you want to test.
Click on the "Test" button and start speaking to view your voice frequency.
Finally, click on the "Stop" button to end your test.

Test my Camera

Tip

The system selects the built-in camera by default. You can click on the "Test" button to start testing this camera.

To test external camera, follow these steps:

Connect your camera to your computer.
Click on the drop-down list next to the camera icon in the profile panel.
Select the custom camera you want to test.
Click on the "Test" button to start viewing your face in the profile picture.
Finally, click on the "Stop" button to end your test.