Globitel Connect Help Center

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Getting Started

Get to know the system and learn how to use it when you first start, View here.

Handling Interaction

Learn how to handle customers’ interactions and all actions related to this, View here.

Customer Access

Learn what will the customers see when they interact with you through the system, View here.

My Profile

If you need to manage or modify details related to your profile, View here.

Real Time Monitor

For Supervisors. How to manage your team and get full view of the contact center activities, View here.

Administration

For Administrators. Learn how to manage the system and modify business and handling rules, View here.

FAQs

For more help and information, View here.